Overview

According to European consumer rights, you have the right to return products purchased online within 14 days from the date you received them, without providing a reason.

To be eligible for a return, the product must be unused, undamaged, and in its original packaging. Certain items are non-returnable due to hygiene or custom reasons (see details below).

Right of Withdrawal

  • You have the right to cancel and return your order within 14 days of receiving it.
  • To initiate a return, please contact us at 📧 support@aetron.eu or ☎️ +32 480 205 790.
  • Once we approve the return, you have another 14 days to send the items back.

Non-Returnable Items

The following products cannot be returned:

  • Customized or personalized products
  • Perishable goods (like food, flowers)
  • Hygiene-sensitive items (like opened personal care products, earphones, or underwear)
  • Digital products (like downloadable software, once accessed)
  • Gift cards
  • Products with a short shelf life

Conditions for Return

  • The item must be in its original condition and packaging.
  • Items that are damaged or incomplete may result in a partial refund or refusal of the return.
  • You must include a receipt or proof of purchase.

Refunds

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved, the refund will be processed within 14 days and credited to your original payment method.
  • Shipping costs are non-refundable, unless the return is due to our error.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. First, check your bank account again.
  2. Then contact your credit card company—it may take some time before your refund is officially posted.
  3. Next, contact your bank. Processing time can vary.
  4. If you’ve done all this and still haven’t received your refund, please contact us at 📧 support@aetron.eu.

Return Shipping

  • You are responsible for paying for your own return shipping costs, unless the item was incorrect or defective.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at 📧 support@aetron.eu.

Contact

For any questions regarding returns and refunds, feel free to contact us at:
📧 support@aetron.eu
☎️ +32 480 205 790